FAQ

Get a fast, free quote by clicking BOOK NOW. If you’re ready to book, you can also reach us directly on WhatsApp.

How it works:

1. Choose a vehicle size – see the guide below for help selecting the right one.

2. Add pick-up & delivery stops – up to 26 locations.

3. Select extras – helpers, open or closed vehicle options, and more.

4. View your final price – the “Job Quote” shows the exact amount you’ll pay. No surprises, unless you update the job details later.

Your all-inclusive quote is displayed before you confirm — transparent, simple, and with no hidden fees.

You can get a free quote in minutes through the BOOK NOW section — just click BOOK NOW (see the “How do I get a quote…” section above).

Please note: the quoted price covers up to one full load. Additional charges may apply if the total volume of goods across all pick-up locations exceeds the capacity of your chosen vehicle size.

Rates are calculated based on:

• Vehicle size

• Distance

• Number of stops

• Extras (e.g., additional helpers, shuttles, closed-body vehicles, etc.)

Discounts:
Volume discounts may apply based on booking size — speak to your friendly Mafa Transport & Logistics representative for details. Rates may also vary depending on timing:

• Weekdays: Monday–Friday, 07:30–15:30

• Off-peak dates: 3rd–25th of each month

Please Note:

Important: Some residential complexes restrict access for larger vehicles. Please check with your complex management to confirm allowable vehicle sizes. If you’re unsure—especially when considering a 3 Ton Truck—contact Mafa’s helpline to discuss the best vehicle options and shuttle solutions for your needs.

If all your items don’t fit in the selected vehicle, a second load with the same driver can be arranged.

Vehicle Options

1 Ton Bakkie

• Max Weight: 1,000 kg | Deck: 2.20m × 1.45m | Open only

• Capacity: Double bed + single door fridge + washing machine + a few smaller items

• Helpers: 1 helper required unless all items are small and light enough for one person

1.5 Ton Bakkie

• Max Weight: 1,300 kg | Deck: 2.78m × 1.63m | Closed Height: 1.8m | Open/Closed options

• Capacity: Double bed + two 2-seater sofas + washing machine + double door fridge + small items

• Helpers: 1 helper required unless all items are small and light enough for one person

3 Ton Bakkie

• Max Weight: 3,000 kg | Deck: 4.30m × 1.80m | Closed Height: 2.1m | Open/Closed options

• Capacity: 2-bedroom contents + lounge + dining room + appliances + smaller items

• Note: Unless a closed body is specifically requested, Mafa may provide a 1.5 Ton Bakkie with a trailer of equivalent capacity

• Helpers: 2 helpers recommended for efficient handling

8 Ton Truck

• Max Weight: 6,800 kg | Deck: 7.20m × 2.40m | Closed Height: 2.4m | Open/Closed options

• Capacity: Full contents of most 2–3 bedroom homes

• Helpers: 3 helpers recommended for high-volume moves

Ancillary Equipment

All Mafa vehicles come equipped with blankets, ropes, and weatherproof tarpaulins (for open vehicles) to ensure your goods are safe and protected.

Your driver helps with loading and offloading. Need more hands? send us a message or email. 

Book our shuttle service by contacting us or wwhatsapp us  to take care of large vehicle restrictions at certain addresses. You can still order a larger vehicle (3 Ton Truck) that will stay outside and order a shuttle vehicle (1.5 Ton Bakkie) that will come in and ferry all your goods to or from the larger vehicle. Problem solved! (Please remember to order two shuttles if this is required on both pickup and delivery.)

Yes, up to 26 locations per job. After telling us where the first upliftment is, you can then choose the other locations from where we can either uplift or deliver your goods (or a bit of both). Just note: extra loads beyond your vehicle’s capacity may incur additional charges.

Compensation is available if explicitly arranged in advance or specified per job. Contact our helpline to discuss and we will do our best to accommodate your needs

We accept Visa and Mastercard credit and debit cards.

When creating a job, you’ll have the option to add a card. Simply follow the prompts to load your preferred card and select it as your payment method for that job. You can also manage your saved cards at any time in the Cards section of the menu.

For security purposes, a R1.00 authorisation (not a charge) is performed when a new card is added to verify validity. The full payment for your job will only be processed on the day of the job, once the driver has arrived, inspected the load, and started the job.

Please note: Our drivers do not accept cash payments. All payments must be made via EFT or online card payment through the platform.

Helpful Tip:
Mafa Transport & Logistics does not store your card details. All payments are processed securely via PayFast, a trusted payment provider used by over 10 million cardholders, offering world-class fraud protection and security.

The Driver’s name & number are available in your job summary ±1 hour before pickup. Need it sooner? Please contact Mafa by email or phone.

Mafa currently operates in the greater Gauteng 

Mafa offers deliveries where the one-way total distance is less than 250 kms to or from the more populated areas of Greater Johannesburg, Pretoria.

In addition to the local services, Mafa offers long distance transport between Gauteng . For more information and rates, please contact our helpline who will refer you to the appropriate Sales Representative.

• Account customers receive VAT invoices from Mafa.

Yes you can! But this functionality – we call Preferred Drivers – is reserved for our regular customers only.

Once you have qualified by doing enough jobs over a period of time, we will notify you via email and a new DRIVERS menu item will be available to you. All you now need to do is select which of your previous drivers you would like to see again. It’s that simple.

Helpful Hint:

In the unlikely event that we can’t allocate your job to one of your preferred drivers, we will send another friendly Mafa driver to do the job. To increase your chances of getting a preferred driver, please give us as much lead time as you can and add as many preferred drivers to your list as possible.

Shortcut on your Windows desktop:

• Resize your web browser so you can see the browser and your desktop in the same screen.
• Highlight the full URL address https://mafatransport.co.za/
• Click and hold on this highlighted URL, then drag to your desktop.

Shortcut on your mobile (Android):

• Launch Chrome for Android and open the web page https://mafatransport.co.za/
• Tap the menu button and tap “Add to homescreen”. You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen.

Shortcut on your mobile (iOS):

• Launch a browser on Apple’s iOS and navigate to https://mafatransport.co.za/
• Tap the “Share” button on the browser’s toolbar — that’s the rectangle with an arrow pointing upward. It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone, iPad or iPod Touch.
• Tap the “Add to Home Screen” icon in the “Share” menu.